Frequently asked questions

The specific sample cars shown on the site are clearly labelled demonstration samples and exist only to demonstrate how the platform works. The identifiers, photos, locations, dates and figures are illustrative and may be fictional. These particular samples are not real Copart lots, they are not offers for sale, and they cannot be bid on. When you bid on a live Copart lot, your bid is submitted to the relevant Copart auction in real time through the Copart API.

No. Premium Auto Bid is operated independently by Premium Logistics SHPK and is not owned by, operated by, endorsed by or officially affiliated with Copart, Inc. We place customer bids on Copart in real time through the Copart API, but we make no official-partner claims. Copart and the Copart logo are trademarks of Copart, Inc.; we reference Copart only to describe the source of the vehicles we help customers bid on.

No. You can browse the catalogue and read every information and trust page freely, without creating an account or giving us any personal data. An account and identity verification only become relevant when you want to place a bid.

Before any bid is placed. Browsing is anonymous, but because deposits and payments cross borders in USD, we are required to confirm who you are before bidding on your behalf. We review your identity documents (KYC) before any bid is submitted. No identity check is needed simply to look around.

The deposit is a refundable security amount, taken before we place bids on your behalf. It is USD 750 as standard. For a vehicle valued over USD 7,500, the deposit is 10% of the vehicle value instead. The deposit confirms you are a serious bidder and gives us a security balance to work against.

Yes. The deposit is security held against your account, not a final payment for a vehicle. If you do not win a vehicle, or you decide not to proceed before any bid is committed, the deposit is refundable in line with your Member Terms. It is only ever applied toward a purchase, fees or amounts you owe if and when you actually win and proceed.

By bank transfer in USD or EUR, or in cash in Albanian lek (ALL) at our Tirana office. Every payment is operator-confirmed: you send the funds or pay in cash, and a person on our team independently verifies it against a bank statement or cash receipt before crediting your account. We do not use card processors or foreign payment gateways.

No. We do not work with third-party card processors or online payment apps, which are not reliably available for this kind of cross-border business in Albania. Payment is by bank transfer (USD or EUR) or cash in ALL at our Tirana office only. This keeps every payment traceable and confirmed by a real person.

Yes. Once you have completed identity verification, accepted the Member Terms and have an approved deposit, your bids are placed on Copart in real time through the Copart API. You set the vehicle and the maximum amount you authorize, and your bid is submitted to the relevant Copart auction in real time. There is no manual operator or human agent placing bids on auction-house accounts on your behalf, and no outcome is guaranteed.

When you place a bid, you do so through Premium Auto Bid, so your contractual relationship is with us. However, every auction sale itself remains subject to the source auction's own terms and conditions, including how lots are sold and what the buyer must do after winning. We pass those obligations on to you.

On top of the winning bid you should expect our service fee, the fees charged by the auction source, and the cost of freight and customs where they apply. We itemize these in any cost estimate so you can see what makes up the total. Auction fees and third-party charges are set by others and can change, so the final amount may differ from an early estimate.

No. Any landed-cost figure is a good-faith estimate that itemizes our service fee plus auction fees, freight and customs where known. The final cost depends on the winning price, fees set by third parties, taxes and currency movements, all of which are outside our control. We will always be transparent about which parts are fixed and which are estimates.

We can help arrange and estimate transport and customs, but timelines are estimates only and are not guaranteed. Shipping schedules, port handling, inspections, customs clearance and local registration all involve third parties and can be delayed for reasons outside our control. We will give you our best realistic estimate and keep you updated as things progress.

No. Vehicles are sold as-is, where-is by third-party auction sources. We do not guarantee condition, title, mileage, damage description, history, availability, auction outcome, or any shipping, customs or delivery timeline. Condition reports, photos, damage codes and history information come from the auction source or third parties; we pass them on for convenience but do not independently verify or adopt them.

Our service is offered to customers in Albania, Kosovo, North Macedonia and Montenegro, with Albania as our home market. Cash payments are accepted only at our Tirana office, while bank transfers in USD or EUR can be made from any of the markets we serve.

Because deposits and payments are made in USD across borders, we apply identity verification (KYC), screening against OFAC and EU sanctions lists, and source-of-funds checks above defined thresholds. We do not accept third-party payments and may decline or refund any transaction that does not pass screening. These checks protect both you and us and are completed before any bid is placed.

We collect only what we need to verify your identity, confirm payments and provide the service, and we handle it under Albanian data-protection law. The details — what we collect, why, how long we keep it and your rights — are set out on our Privacy Policy page. For privacy questions you can write to privacy@premlogistics.com.

Please contact us directly so we can put it right. For service issues write to support@premlogistics.com, for compliance or conduct concerns compliance@premlogistics.com, and for legal matters legal@premlogistics.com. You can also call +355 69 475 6644 or write to Premium Logistics SHPK at our office in Kamëz, Tirana. We aim to acknowledge and respond to every complaint promptly.