Responsible Marketplace Policy

This Responsible Marketplace Policy (the "Policy") sets out the standards of integrity, fairness and transparency that Premium Auto Bid applies to the operation of its platform and to its dealings with customers, auction sources, service providers and the public. It explains the commitments we make to conduct a lawful, transparent and ethical marketplace, and the practical measures by which we seek to honour those commitments.

The platform is operated under the trading brand "Premium Auto Bid" by Premium Logistics SHPK, a limited liability company (shoqëri me përgjegjësi të kufizuar) organised under the laws of the Republic of Albania, holding NUIS/NIPT M53004202C and registered with the National Business Center (Qendra Kombëtare e Biznesit, QKB). Its registered office is at Rruga "Dubai", Lagjia nr. 2, cadastral zone 2066, property no. 89/38, 4-storey building, 2nd floor, Entrance 1, Kamëz, Tirana, Albania. In this Policy, "Premium Auto Bid", "we", "us" and "our" mean Premium Logistics SHPK.

This Policy is effective from 4 June 2026 and was last updated on 4 June 2026. It applies to all visitors and registered customers who access the platform from, or who request services in respect of, the markets we serve: Albania, Kosovo, North Macedonia and Montenegro. It also applies to our directors, officers, employees, operators, agents and contractors in the course of operating the platform.

Premium Auto Bid is an independent vehicle sourcing, bidding and import-support platform. We help customers discover vehicles listed at the Copart auction source, and once a customer has completed identity verification, accepted the Member Terms and obtained deposit approval, Premium Auto Bid places that customer's bids on Copart in real time through the Copart API, and coordinates purchase, transport, customs and import support. We act as an intermediary on your instructions; we are not the seller of any vehicle and we do not own the vehicles presented on the platform. This Policy should be read together with our Member Terms, Privacy Policy, Vehicle Condition and Auction Disclaimer, Deposit and Refund Policy, KYC Policy, Anti-Money-Laundering Policy, Sanctions Policy and our other published policies.

Premium Auto Bid is not owned by, operated by, affiliated with, endorsed by or sponsored by Copart, Inc. or any auction source; we are not an official Copart partner. We hold live Copart API access through which we place customer bids on Copart in real time, but this is access only and does not make us part of, or an agent of, Copart. Copart and the Copart logo are trademarks of Copart, Inc. Nothing on this platform should be read as an official Copart channel or as a guarantee of access to Copart inventory or of any auction outcome.

We are committed to operating a marketplace that customers, auction sources and regulators can trust. We believe that an intermediary in the vehicle-auction and import sector must hold itself to a high standard of honesty, precisely because customers commit significant funds, share sensitive personal information and rely on our descriptions when they cannot inspect a vehicle in person. The principles below guide every part of how we design, present and operate the platform.

Our governing principles

• Lawfulness - we conduct our business in compliance with the applicable laws of the Republic of Albania and with the international standards that inform good practice in our sector, and we apply the stricter requirement where two standards both apply.
• Honesty and accuracy - we do not make false or misleading statements about our status, our services, our affiliations, the vehicles we present or the costs of using our services.
• Transparency - we explain in plain language what we do and do not do, what we can and cannot guarantee, what we charge, and what we expect of customers.
• Fairness - we treat customers fairly and consistently, we do not discriminate unlawfully, and we take particular care with customers who may be vulnerable.
• Integrity - we do not pay or accept bribes, we do not facilitate money laundering, sanctions evasion or fraud, and we report concerns through the proper channels.
• Accountability - we keep records of our decisions, we provide channels through which concerns can be raised, and we review this Policy and our practices periodically.

These principles are not aspirational slogans. They are operating rules. Where a commercial opportunity would require us to compromise them, we decline the opportunity.

Accurate representation is the foundation of a responsible marketplace. We commit that the information we publish about ourselves, our services and the vehicles shown on the platform will be truthful, not misleading and capable of being substantiated. We do not publish fabricated statistics, invented success rates, fictitious testimonials, fake reviews, or counts of customers, deliveries, partners or markets that we cannot support.

Demonstration data is clearly labelled

The specific inventory, lots, vehicles and listings currently displayed on the platform as samples are demonstration and sample data, provided for demonstration purposes only and clearly labelled as such. They illustrate how the platform is designed to work; they are not offers for sale and do not correspond to real Copart lots.

The vehicles shown now are DEMO/sample data. They do not represent real Copart lots, are not offered for sale and are not available for bidding. Vehicle identifiers, descriptions, images, locations, dates and any figures shown in the demonstration data are illustrative and may be fictional. You must not rely on demonstration data for any purchasing, valuation, bidding or financial decision.

No false affiliation

We will not describe ourselves, in any medium, in a way that falsely suggests an official relationship with Copart, Inc. or any other auction source, manufacturer or authority. We will not claim partner, agent, dealer or licensed status that we do not hold. We will not display logos, trade marks or branding in a way that implies endorsement, sponsorship or affiliation where none exists. We use the Copart name only descriptively, to identify the auction source whose listings we help customers discover and on which we place customer bids through the Copart API as described above. Copart and the Copart logo are trademarks of Copart, Inc.

No misleading claims about outcomes

We do not guarantee that any bid will succeed, that any vehicle will be available, that any auction outcome will be achieved, or that any condition, title, mileage, damage, history or shipping or customs timeline will match what is shown. Where we describe such matters, we describe them as information provided by third parties and subject to the buyer's own verification, as set out in our Vehicle Condition and Auction Disclaimer.

We are committed to treating every customer fairly, honestly and with respect, and to applying our policies consistently. Decisions about whether to accept a customer, to enable bidding, to require a deposit or to decline or end a relationship are taken on legitimate, objective grounds connected to our legal obligations, our risk assessment and the customer's conduct - never on the basis of unlawful discrimination.

We do not discriminate against customers on the basis of race, colour, ethnicity, national or social origin, language, religion or belief, political or other opinion, gender, sexual orientation, disability, age, marital or family status, property, birth or other status protected by applicable law. We treat all customers across the markets we serve - Albania, Kosovo, North Macedonia and Montenegro - on equal and consistent terms.

Some distinctions are required by law or by responsible risk management and are not unlawful discrimination. For example:

• we apply identity verification (KYC) and may apply enhanced checks where our anti-money-laundering and sanctions obligations require them;
• we may decline or restrict a relationship where a customer, or a person connected with the customer, is subject to applicable sanctions, or where we cannot satisfy our legal obligations;
• we may apply different deposit or due-diligence requirements according to a risk-based assessment;
• we may decline service where a customer behaves abusively or fraudulently, refuses to provide information we are required to obtain, or asks us to act unlawfully.

Where we decline or end a relationship, we will act proportionately and, where we are lawfully able to do so, we will explain the general basis for our decision. Certain explanations may be limited by law - for example, we may be prohibited from disclosing the existence or content of a suspicious-activity report.

We recognise that some customers may be in vulnerable circumstances - for example because of age, ill health, disability, bereavement, financial hardship, low financial or digital literacy, language difficulty, or pressure from another person - and that vulnerability can be temporary or permanent. We are committed to dealing with vulnerable customers with additional care, patience and sensitivity, while respecting their autonomy and dignity.

How we seek to protect vulnerable customers

• We use clear, plain language in Albanian and English, and we are willing to repeat or re-explain key information about deposits, fees, the as-is nature of vehicles and the limits of our service.
• We do not use high-pressure sales tactics, artificial deadlines or manipulative design intended to rush a customer into committing funds.
• We highlight, before a customer commits, that deposits are required, that vehicles are sold as-is by third parties, and that auction outcomes and timelines are not guaranteed.
• Where an operator forms a reasonable concern that a customer may not understand a transaction, may be acting under pressure, or may be the target of a scam, the operator may pause the request and seek to confirm the customer's understanding and intentions before proceeding.
• We treat information about a customer's circumstances confidentially and in accordance with our Privacy Policy.

If you feel pressured, confused, or unsure whether a request or payment is genuine, stop and contact us before sending any money. We would always rather pause a transaction than allow a customer to commit funds they do not understand or cannot afford. Concerns can be raised at compliance@premlogistics.com.

Nothing in this section makes us a provider of financial, legal or other professional advice, and it does not transfer to us the customer's own responsibility to make their own decisions. It reflects the additional care we seek to take where vulnerability is apparent.

We are committed to being transparent about what using our services costs. Before a customer commits to bidding or to a purchase, we will make clear the basis on which our charges, deposits and the amounts payable to third parties are calculated, so far as those amounts are within our knowledge and control.

Deposits and amounts handled by us

• Deposits and balances handled by us are denominated in United States dollars (USD). A standard deposit of USD 750 applies, and for vehicles over USD 7,500 the deposit is 10% of the vehicle price.
• A deposit may be required before bids can be placed on a customer's behalf. A deposit is separate from, and does not constitute, the final purchase payment; the treatment of deposits is described in our Deposit and Refund Policy.
• Inbound payments are operator-confirmed. Customers may pay by bank transfer in USD or EUR, or in cash in Albanian lek (ALL) at our Tirana office. The customer uploads proof of payment and an operator verifies it independently before the payment is treated as received. No third-party card processors operate in Albania for this flow.
• Currency conversion figures (for example EUR or ALL equivalents of a USD amount) are indicative; the applicable rate is determined at the time of an operator-confirmed payment.

Third-party costs

Auction-source charges, buyer fees, gate or storage fees, transport, shipping, port, customs, duty, VAT, excise, homologation and registration costs are set by the auction source and other third parties and are outside our control. We will identify, as estimates, the categories of third-party cost we are aware of, but any figure we show for such costs is illustrative and may change without notice to us. Final amounts payable are confirmed by an operator and set out in the customer's specific arrangement.

Estimated figures shown on the platform - including any prices, fees, taxes, duties, transport costs or landed-cost totals - are illustrations only. They are not a quotation, an offer or a guarantee of any cost or outcome. We do not guarantee that any estimate will match the amount ultimately charged by any auction source, carrier, customs authority or other third party.

We do not impose hidden charges. If a charge applies to a customer's specific arrangement, we will identify it before the customer is asked to commit to that arrangement.

Customers entrust us with personal data, including identity documents and proof of payment, in order to obtain our services. We treat that information as a responsibility, not an asset to be exploited. Our handling of personal data is governed in detail by our Privacy Policy, KYC Policy, Data Security Policy, Cookie Policy and Data Retention and Deletion Policy; this section states the ethical commitments that underpin those policies.

We process personal data in accordance with Albanian Law no. 9887 dated 10.03.2008 'On the Protection of Personal Data' (as amended) and, where applicable, the EU General Data Protection Regulation (GDPR). The competent supervisory authority is the Information and Data Protection Commissioner of Albania (IDP).

Our data-ethics commitments

• We collect personal data only for specified, explicit and legitimate purposes - principally identity verification, payment confirmation, providing the services requested, and meeting our legal obligations - and we do not use it in ways incompatible with those purposes.
• We practise data minimisation: we ask only for what we genuinely need, and we do not require identity documents from visitors who are merely browsing.
• We are transparent about what we collect, why, on what legal basis, with whom we share it and for how long we keep it.
• We do not sell customers' personal data, and we do not use sensitive documents such as identity papers for marketing or profiling.
• We apply appropriate technical and organisational security measures, restrict access on a need-to-know basis, and keep our service-role and administrative access controlled.
• We respect data-subject rights, including the rights to access, rectification, erasure, restriction, objection and portability where they apply, subject to our legal retention obligations.

Privacy and data-protection enquiries, and requests to exercise data-subject rights, may be addressed to privacy@premlogistics.com. We do not claim any security certification we do not hold, and references to our security measures describe our practices rather than any formal accreditation.

A responsible marketplace must actively protect customers and itself from fraud. We design our processes to make fraud harder to commit and easier to detect, and we cooperate with lawful requests from competent authorities. Our anti-fraud controls operate alongside our anti-money-laundering and sanctions controls.

Measures we apply

• Identity verification (KYC) and acceptance of the Member Terms are required before any bid can be placed, which reduces the risk of impersonation and account takeover.
• Inbound payments are operator-confirmed: an operator independently verifies each payment against a bank statement or cash receipt before it is treated as received, rather than relying solely on a customer-supplied screenshot.
• Bids are placed on Copart in real time through the Copart API only after a customer has passed KYC, accepted the Member Terms and obtained deposit approval, so that bids are submitted on behalf of verified customers and unverified or unfunded accounts cannot bid.
• We monitor for indicators of fraud, including inconsistent identity information, third-party or mismatched payment sources, unusual urgency, and requests to redirect funds or vehicles to unrelated parties.
• We retain records of customers, communications and transactions to support investigation, audit and lawful reporting.

How customers can protect themselves

• Deal only through our official channels and verify our contact details on premlogistics.com; we will never ask you to send a deposit to a personal account unconnected with the company.
• Be cautious of anyone who pressures you to pay quickly, who offers prices that seem too good to be true, or who asks you to pay outside the methods described in this Policy.
• Keep your account credentials confidential and tell us immediately if you suspect unauthorised access.
• Verify a vehicle independently before committing, and remember that vehicles are sold as-is by third parties.

If you suspect fraud, a scam impersonating Premium Auto Bid, or any misuse of your account or information, contact us immediately at compliance@premlogistics.com. Early reporting greatly improves the chance of preventing loss.

Many vehicles available through the Copart auction channel are salvage, total-loss, insurance-recovered, theft-recovered or otherwise damaged vehicles. We consider it part of operating a responsible marketplace to be candid about the nature of these vehicles and about the legal and environmental responsibilities that come with them.

Salvage and total-loss vehicles may be unsafe, may be uneconomic to repair, and may be restricted or prohibited from registration or road use in a given jurisdiction. Some vehicles are sold for parts only or as non-repairable / certificate-of-destruction units and must not be returned to the road. You are responsible for confirming what may lawfully be done with a vehicle before you commit to it.

We commit to the following in connection with salvage and end-of-life vehicles:

• We do not encourage or assist any attempt to misrepresent a vehicle's condition or title, to conceal that a vehicle is salvage or non-repairable, to tamper with an odometer, or to return to the road a vehicle that must not be re-registered.
• We describe the as-is, where-is nature of these vehicles and the buyer's verification duty in our Vehicle Condition and Auction Disclaimer, and we do not warrant condition, title, mileage, damage or history.
• We expect customers to comply with the registration, roadworthiness, homologation, environmental and end-of-life vehicle requirements of the destination market, including the proper treatment, recycling or disposal of vehicles, parts, fluids and components such as batteries (including high-voltage batteries in electric or hybrid vehicles) that are not returned to use.
• Where transport, customs or import support is provided, it is provided on the basis that the customer remains responsible for the lawful use, registration or disposal of the vehicle at destination.

Responsible treatment of end-of-life vehicles protects road safety, consumers and the environment, and we will not knowingly facilitate conduct that undermines those protections.

This Policy is part of a connected framework of compliance commitments. It is consistent with, and should be read together with, our Anti-Money-Laundering Policy, our Sanctions Policy and our anti-corruption commitments. Where any conflict appears between this Policy and those specific policies on a matter they govern, the specific policy prevails on that matter.

Anti-money-laundering

We operate a risk-based programme to prevent our services being used to launder the proceeds of crime or to finance terrorism, giving effect to Albanian Law no. 9917 dated 19.05.2008 'On the Prevention of Money Laundering and Financing of Terrorism' (as amended), informed by the Recommendations of the Financial Action Task Force (FATF). Where we are required to do so, we report suspicious activity to the General Directorate for the Prevention of Money Laundering (the Albanian financial intelligence unit), and we may be prohibited by law from disclosing that a report has been made.

Sanctions

We screen against, and act consistently with, applicable United Nations, European Union and United States (OFAC) sanctions frameworks. We do not knowingly provide services to, or facilitate transactions for, persons or entities that are the target of applicable sanctions, and we may decline, suspend or end a relationship where doing so is necessary to comply with sanctions.

Anti-corruption

We prohibit bribery and corruption in all forms. We do not offer, give, solicit or accept any bribe, kickback or other improper advantage, whether involving private parties or public officials. Our standard reflects the corruption provisions of the Albanian Criminal Code, with principles drawn from the US Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act for our international dealings. Facilitation payments are not permitted.

Where this Policy and applicable law differ, applicable law prevails, and where two standards both apply we apply the stricter requirement.

We want to know if something is wrong. Customers, employees, operators, service providers and members of the public are encouraged to raise concerns about any suspected breach of this Policy, including suspected fraud, misrepresentation, discrimination, unfair treatment of a vulnerable customer, data misuse, bribery, money laundering or sanctions concerns.

Concerns may be reported to our compliance function at compliance@premlogistics.com. You may also use the following channels where they are more appropriate to your concern:

• Compliance, ethics, fraud, anti-money-laundering, sanctions or anti-corruption concerns: compliance@premlogistics.com.
• Privacy, data-protection or data-subject-rights matters: privacy@premlogistics.com.
• Legal notices: legal@premlogistics.com.
• General assistance with your account or a request: support@premlogistics.com.
• General enquiries: info@premlogistics.com.

We will treat reports seriously, handle them confidentially so far as we are lawfully able, and assess them on their merits. We do not tolerate retaliation against any person who raises a concern in good faith, even if the concern turns out to be mistaken. Raising a concern with us does not remove any right you may have to contact a competent authority, including the Information and Data Protection Commissioner of Albania (IDP) on data-protection matters.

Review cadence

We review this Policy at least once every twelve (12) months, and additionally whenever there is a significant change in our services, in our risk assessment, or in the applicable law - for example a change in our anti-money-laundering, sanctions, data-protection or consumer-protection obligations, or a material change in our relationship with the Copart auction source. The administrator is responsible for ensuring that this review takes place and that the Policy remains accurate.

Changes to this policy

We may amend this Policy from time to time. When we do, we will update the "last updated" date above and publish the revised version on the platform. Material changes will be brought to customers' attention by reasonable means. Your continued use of the platform after a change takes effect constitutes acceptance of the revised Policy; if you do not agree with a change, you should stop using the platform and may contact us to discuss your relationship with us.

Acceptance

By using the Premium Auto Bid platform and our services, you acknowledge that you have read and understood this Policy and agree to engage with our marketplace on the basis it describes. This Policy is governed by the law of the Republic of Albania, and the competent courts of Tirana have jurisdiction over any dispute arising from it, without prejudice to any mandatory consumer-protection rules that apply to you.

Contact

Premium Auto Bid is a trading brand of Premium Logistics SHPK, NUIS/NIPT M53004202C, registered office Rruga "Dubai", Lagjia nr. 2, cadastral zone 2066, property no. 89/38, 4-storey building, 2nd floor, Entrance 1, Kamëz, Tirana, Albania. General enquiries: info@premlogistics.com. Compliance and concerns: compliance@premlogistics.com. Privacy: privacy@premlogistics.com. Legal notices: legal@premlogistics.com. Website: premlogistics.com.